FAQs

Welcome to Shoeglow! Here are answers to some of the most common questions from our customers.

🔹 Orders & Payments

Q: What payment methods do you accept?
A: We accept multiple secure payment options including:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, and PayPal Wallet.

Q: Can I cancel my order?
A: Yes, you can cancel your order within 12 hours of placing it. After that, cancellation may not be possible if the order has been processed.

🔹 Shipping & Delivery

Q: How long does shipping take?
A:

  • Processing time: 1–3 business days
  • Delivery time: 7–12 business days

Q: Do you offer international shipping?
A: Currently, we ship only within the United States.

Q: Will I get a tracking number?
A: Yes, once your order is shipped, you will receive a tracking number via email.

🔹 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, unworn, and in original packaging.

Q: How do I request a return?
A: You can contact us at support@shoeglow.shop to start the return process.

Q: How long does it take to get a refund?
A: Refunds are processed within 5–10 business days after approval.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is defective or incorrect.

🔹 Products

Q: What type of products do you sell?
A: Shoeglow specializes in women’s shoes with stylish and comfortable designs.

Q: Are your products true to size?
A: Yes, our products generally follow standard US sizing. Please refer to the size chart on each product page.

🔹 Support & Contact

Q: How can I contact Shoeglow?
A: You can reach us through:

Q: How long does it take to get a response?
A: We usually respond within 24–48 business hours.